2024. Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah pada PT. Bank Rakyak Indonesia (Persero) Tbk.Unit Kota Ambon. PRODUCTIVITY: Journal of Integrated Business, Management, and Accounting Research. 1, 1 (Jun. 2024), 01–14. DOI:https://doi.org/10.54373/c7r2z562.