Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah pada PT. Bank Rakyak Indonesia (Persero) Tbk.Unit Kota Ambon. PRODUCTIVITY: Journal of Integrated Business, Management, and Accounting Research, [S. l.], v. 1, n. 1, p. 01–14, 2024. DOI: 10.54373/c7r2z562. Disponível em: https://test.limm-pub.id/index.php/productivity/article/view/6. Acesso em: 6 jun. 2026.